Agreement of Service - Client

Please read the agreement below carefully and complete the form at the end with your details.

Contracting is a standard and ethical part of counselling, psychotherapy, coaching and leadership coaching. It provides a clear framework for our work together by setting expectations and outlining key processes.

As a registered member of the British Association for Counselling and Psychotherapy (BACP), and having completed BACP-accredited training, I work in line with the BACP Ethical Framework, which requires a clear agreement to be in place before sessions begin.

For more details, please refer to the FAQ page.

The contract outlines our working relationship in Counselling, Psychotherapy, and Coaching, using the Personal Consultancy approach.

Days & Times 

Once agreed, your session days and times are reserved exclusively for you. Sessions are typically weekly, unless we agree on a different schedule, such as bi-weekly or monthly and last 50 minutes unless we arrange otherwise. We can collaborate to adjust the schedule to suit your needs, based on availability. 

In-Person

We'll meet in the reception waiting area at the agreed time. For fire safety, building management requires visitors to sign in. You may use a random initial for confidentiality. Search for my name, Chris Murrell, on the menu.

Address: Old Town Hall, 30 Tweedy Rd, Bromley BR1 3FE

Online 

You will require a private space where you will not be disturbed. I will be within a confidential room with only myself. If in the event we have technical difficulties, I will reach out by phone call. Online sessions will be offered using Google Meets, unless we agree otherwise.

You are empowered to take control of the sessions and end the work at anytime when it feels right for you.

• Open-Ended: Ongoing until you decide to stop. A final session is recommended once informed about ending.
• Close-Ended: A set number agreed in advance, e.g. six sessions.

Notice of Cancellations 

48 hours’ notice is required when you are not able to attend your session. Where 48 hours or more of notice is provided, no charge applies for the session.

If less than 48 hours notice is provided, sessions are still charged at full agreed rate. Where possible, an alternative slot can be offered. Your appointments are reserved exclusively for you until you decide to end. 

Missed sessions

Missed sessions are charged in full unless you have provided 48 hours’ notice. Where possible missed sessions can be rescheduled in the same week at no additional charge.

Late Attendance 

Session will still finish at its usual time and will not run over. please provide notice of lateness. If no notice has been provided, 10 minutes into our session starting I will try to make contact, this is to ensure you are safe and well.

Chris Cancellation of session

In the unlikely event that I need to cancel our session, I will inform you as soon as possible and offer another slot at no extra charge. If payment for a session has already been made, payment shall be carried forward for the next session or the newly arranged session that's offered as the alternative. 

Chris on Leave 

Where I plan to take leave (for example, for a holiday) and will be unable to hold our session, I will aim to give 2–4 weeks’ notice and make arrangements to either reschedule or agree a return date. In rare circumstances, less than two weeks’ notice may be given, although every effort will be made to communicate this as early as possible. 

Review of Frequent Cancellations/Missed Sessions

If a pattern of missed or cancelled sessions emerges, our work together will be reviewed. If this is felt to be affecting the quality or continuity of the therapeutic process, I may suggest pausing sessions for a period of time until you feel ready to continue.

In these circumstances, your sessions will be removed from the calendar and the time slot offered to others. This will be discussed with you in advance. When you feel ready to resume, you are welcome to contact me to arrange future sessions, subject to availability.

It is a professional and insurance requirement that written records of attendance and very

brief notes are made, these are kept for a period of 6 years after the end of our work.

After this all such records are destroyed. Record information and notes are securely stored electronically and further password protected.  

The service I provide is confidential, meaning what you have shared shall remain between you and myself. However in in some circumstances, confidentially might have to be breached. In these cases, we will have an open discussion.  

Self Referred

If you have referred yourself, then no one apart from myself will know you have attended or what was discussed.

Risk to Self or Others

If you or another person is at risk or harm, confidentially could be breached. This will be discussed with you if this possibility arises. 

Illegal Activities 

Some activities such as Money Laundering & Terrorism by law are required to be reported.

Clinical Supervision 

I undertake regular clinical supervision to ensure good practice, any information regarding your sessions are anonymised to maintain your confidentiality.

Outside of Sessions 

 If we happen to see each other outside of sessions, I will not initially acknowledge you to maintain confidentiality and respect your privacy. You may be with someone who isn’t aware of your counselling. However, if you choose to acknowledge me, I will respond with a brief greeting. 

Communication between sessions can occur via text messages, phone calls, and emails, with any other methods requiring prior agreement.

Typically I will respond within a short time. Please allow around 48 hours for a response to any messages or calls outside of our sessions. Where it's a weekend, I usually won't respond until Monday onwards.

I may need to use the contact information you’ve provided to send you emails, texts, and other communications, which may be stored electronically. 

Due to the sensitive nature of our work, confidentiality is treated with the utmost importance, ensuring all communications are handled directly by me.

The service I offer does not include an on-call or emergency response. I am not able to provide immediate support outside of sessions.

Its advised your first point of call should be to contact emergency services (999), NHS 111, or attend your GP or local A&E department If you are experiencing an emergency or require urgent support.

When written confirmation is requested by a third party on your behalf, it is kept to a minimum. I cannot provide detailed reports on sessions or offer opinions or diagnoses unless agreed upon in advance.

I do not engage with clients via personal social media or dating platforms. Any requests or messages sent to my personal accounts will be deleted and not responded to. If I encounter your profile, I will block/ignore, in line with BACP ethical guidelines and the boundaries of our therapeutic relationship.

This is to help support confidentiality and maintain a safe, ethical, and therapeutic relationship focused solely on our work together.

Payment Method & Details

payment by default is with bank transfer. Please use your first initial followed by surname as the reference. For example, C Murrell.

• Bank Details:
  • Account Name: Infulistic - Therapeutic Coaching
  • Sort Code: 04-03-33
  • Account Number: 21258060

Fees

• Individual sessions
  • £90 per session
• Couple/Trio sessions
  • £100 per session
• Leadership Coaching
  • £100 per session

Payment Schedule 

Payment is required for all scheduled sessions within the month to be paid in advance before the first session takes place, covering all planned sessions within the month. For example, if you have weekly sessions and the month contains four weeks, payment would cover all four sessions in advance. 

Payment would need to be made before your first session within that month. For instance, if your first session of the month is on Friday 3rd, payment would need to be made 48 hours beforehand.

Cash Payments

Cash payments can be accepted if agreed in advance, when making payments by cash, payment for the planned sessions within the month will be required during the current attended session.

Invoice/receipts  

Can be provided on request.

Payment with Cancelled Sessions 

If 48 hours' of notice or more is provided, the payment for a cancelled session can be carried forward or refunded. Refunds are processed via bank transfer within 10 business days and can be arranged by email.

3rd Party Payment

The payment agreement can differ if otherwise agreed in advance, for example where a 3rd party/Employer is paying on your behalf. Additional arrangements will be put in place.

Concessions 

Concessions to fees are discretionary and can apply if agreed in advance based on your personal circumstances. All concessions are reviewed periodically within sessions.  

Fee Changes 

Fees are reviewed periodically, meaning there is a possibility that in the future fees could increase, inline with costs. In these cases, any increase will be communicated with reasonable notice.   

Non-payment for session

Where payment for a session has not been made, the planned session will not go ahead. Unless this has been agreed in advance.